SHIPPING, RETURNS AND EXCHANGES

Each Tinta Latina piece is crafted in Colombia and delivered with care.

Estimated delivery times:

United States: 4–5 business days.
Europe: 5–10 business days.

Delivery times are estimates and may be affected by customs clearance, local authorities, or carrier delays.

RETURNS IN MIAMI

We hope you love your Tinta Latina piece. If it isn’t quite right, eligible purchases can be returned to our Miami, Florida return location.

30SW 1st ST, downtown 1st. Apt 3803

How to request a return

Contact info@tintalatinatl.com within 7 calendar days of receiving your order, including your order number and the item you wish to return.

Once your request is approved, our Customer Care team will provide the complete Miami return address and instructions. Please ship your return within 5 calendar days of approval.

Our Miami location receives approved returns by mail. It is not a retail store or walk-in return point.

Return eligibility

To qualify for a return, items must be:

Unworn, unused, unwashed, and undamaged.
Returned with all original tags attached.
Packed in their original packaging, including any garment bags, boxes, or dust bags supplied with the order.

Sale items, personalized items, and made-to-order items are final sale and cannot be returned or exchanged unless received defective or damaged.

Return costs

Customers are responsible for return shipping costs to our Miami location.
Original shipping charges are non-refundable.
Customs duties, taxes, or import fees paid separately by the customer are non-refundable.

Please use a tracked shipping service and retain your proof of shipment. Tinta Latina cannot issue a refund for returned items that are lost in transit or arrive damaged.

Refunds

Once we receive and inspect your return, we will notify you of its approval. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for us to process your refund. Your bank or payment provider may require additional time to post it to your account.

Returns that do not meet the conditions above may be declined.

SIZE EXCHANGES

If you need a different size, we offer size exchanges with no exchange processing fee, subject to availability.

Contact info@tintalatinatl.com within 7 calendar days of receiving your order, including your order number, the item, and your preferred size.

Once approved, please ship the original item to our Miami return location within 5 calendar days of approval, following the instructions provided.

Exchange conditions and shipping

Items must meet the return eligibility and packaging requirements outlined above.
Customers pay the cost of shipping the original item to Miami.
Tinta Latina covers shipping the replacement item to you.
Exchanges depend on stock availability when the original item is received and inspected. If your requested size is unavailable, our team will contact you to discuss the available options.
Final-sale items cannot be exchanged unless received defective or damaged.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact info@tintalatinatl.com promptly with your order number and photographs of the issue.

Our Customer Care team will review your case and provide instructions. Please contact us before sending the item back.